Offer flexible arrangements for check out

• If visitors want to leave early, can you offer a morning alarm, breakfast option, pre-booked taxi?

• If later, can you consider a flexible check out time or offer a secure storage area for luggage?

Help with the journey

• Have timetables and travel information ready

• Remember that most public transport services need at least 24 hours notice to arrange for assistance for disabled travellers

• Be ready to advise on stop-off points

• Can you offer refreshments for the journey?

Secure feedback

Thank visitors for coming and ask for their feedback. This is the best opportunity to learn more about your visitors and how accessible your accommodation/attraction really is.

• Review evaluation forms – do you ask what could have made their visit more enjoyable?

• Consider more creative ways of asking for feedback – post-it notes, scrapbooks for children

• Encourage staff to ask customers about their visit and to write down what they say

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